Call Recording Solutions for the Call Center Industry

Our company is an Israeli high-tech company that manufactures call-recording solutions for the Call Center industry. We have been serving customers through a net of partners worldwide (US, Latin America, Europe, APAC) for over 20 years.

The company is headquartered in Israel with branch offices in Belgium and China, and a worldwide customer installation base in the USA, Canada, China, France, India, Israel, Thailand, Serbia and Singapore.

We focus on providing our partners and distributors with recording tech products, solutions, and value-added features like transcription sentiment analysis, screen monitoring, and QM models. Moreover, we provide envelopes, products, and services that support growth (new clients/keeping existing), extending the offering portfolio with simple-to-implement and simple-to-use.

We develop a platform with Vas API connectivity mainly for recording call centers, companies, recording and monitoring systems, and agent performance optimization solutions for the global communications market. In Israel, the company develops such systems and solutions. It sells them exclusively to the parent company (with extensive and significant experience in the Telecom industry), which scantells them to the Israeli market. The company offers on both premise and cloud-based solutions for SMBs to enterprise customers. More than a hundred customers have chosen the solution across the globe, helping their customers to save money on disputes.

We maintain high service standards with an informal approach for better clarity. We appreciate every request and try to keep up with innovative/creative solutions.

Advantages and Innovations of the software solution include:

• 30% cheaper than that of the competitors
• a user-friendly, web-based system
• an effective and fast customer service tool
• ready to make adjustments and developments according to customer demand
• The system supports compliant environments, such as PCI DSS compliance for credit card systems. This is allowed via specific standards, and can operate under the new GDPR (privacy protection) regulations in Europe, with low maintenance requirements, due to compatibility with all telephonic technological solutions on the market.

Other Information:

Today, the company offers a state-of-the-art recording software system, which enables recording and synchronization of phone calls and computer screens. The system knows to record voice, screen activity, mobile calls & SMS recordings. In addition, the software enables locating the recordings according to many parameters - extension number, social security number, representative name, and more. The solution makes it possible to perform quality control of the call using the software by automatically detecting certain words in the conversation. This is dedicated to call centers and is suitable for diverse telephony infrastructures.

It helps call centers identify service gaps and improve the customer’s experience. It captures, evaluates, and analyzes customer interactions, increasing customer loyalty in today’s competitive business environment.

Potential Business Partners: 

• Integration companies that provide their customers with comprehensive solutions in the field of telephony.
• Companies that specialize in installing recording systems with compliance.
• Call center integrators partners.

Target Countries: Worldwide.

Company Info:
Year of Establishment: 2010
No.   of Employees:       12